FAQs


Lowest Fee

We charge lowest fee 1% for sending money to banks.


Online Shop

Buy and sell with your wallet without fee.


Send & Receive

Send & receive money to your beloved ones


Instant

Instanty transfer money and withdrawals.


      1.  
        1. Sole payment and Its Features

      Sole payments is a universal system that was created as a perfect tool for online payments. Here some ways by using these you can attain some benefits of Sole payments.

        • Transfer payments between users;
        • receive payments in on behalf of several business projects on the Internet;
        • make regular payments on the Internet;
        • store funds in a secure electronic account and receive interest;
        • make payments for goods and services in various online stores;
        • without risk you can store your assets in crypto currency and no need to set up an additional wallet;
        • buy gold coin,USD and EUR currencies online;
        • borrow and lend funds on your own terms

      What currencies are supported with Sole payments?

      Each user account is a multicurrency one. It is subdivided into four different currency accounts:

        • USD (SP units, the equivalent of United States dollar)
        • EUR (SP units, the equivalent of Euro)
        • GOLD (SP units, the equivalent of the precious metal, expressed in troy ounces)
        • gold coin (property rights for the publication of entries in the global public database of solepyments.org network on behalf of Sole payments are reserved by Startup Research & Investments LLC);

      How do I become a customer of Sole payments?

      To become a customer of Sole payments, you need to register in the system.

        1. Registration and loginHow do I register in the system?

      If you want to register in the Sole payments system, you need to click on the “Sign up” link at the top of the home page, and then enter your information.

      What is the difference between Personal and Business accounts?A personal account is designed for individuals.A business account is designed for legal entities.Both types of accounts can be used for business activities with no limitations. 

      What are the differences between a Premium level account and a Partner account?

      A Premium account is the account with exclusive features, especially when it relates to customer support. This type of status is presented at the end of the first year or upon reaching a certain level of turnover in the account. Aspecial application has to submit by client to upgrade his/her status. Having your status as Premium also offers reduced service fees as compared to a Normal status. Please note that Premium account service fee is similar to the verified accounts.A Partner account is also a confidential type of account which is usually opened by a representative of a payment system, an exchange or a currency exchange service. The award of this status is a sole decision of the Sole payments Administration. This status helps companies who do business online to improve the efficiency of B2B payment’s processing.

      How do I receive a Premium status?

      To receive a Premium status, you have to be registered in the system for at least 1 year and deposit minimum 100,000 US dollars into your account, or its equivalent in another currency.

      Why do I see an error during registration?This may occur if our website server is under maintenance. Please try after few hours. Might be possible that your IP address is blacklisted by our DDOS protection system. Try to change your outgoing IP address, or contact our customer support.

      Why didn’t I receive my account activation e-mail?It is possible that you have entered a wrong e-mail address during registration, or your spam filters blocked an automatically generated message sent by our system. Check your Spam folder; the message will probably be delivered in a few hours. Otherwise please register again using another e-mail address.

      What should I do if the system does not accept the password or the password is lost?You need to send your Member ID and a scanned copy of a document proving your identity.After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.

      Can I have multiple accounts for one IP?Yes, but all the accounts should contain the same personal data.

      What precaution shall I take when logging into my account? First of all, make sure that the address bar of your browser displays the proper URL: https://www.solepayments.org/. If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware. Please remember that to log into your account, you only need to use your username, password, captcha code. In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password. If you see any requests of such kind, it means you are on a phishing site – leave it! We strongly recommend that you enable additional security tools such as SMS Login and the Code Card. These tools will provide high level of protection for your account against unauthorized access. Please make sure that your antivirus is up-to-date and your computer is virus/malware free.

        1. My account What is the purpose of the My account section?“My Account” is the first page you see upon logging into the Member area. Here you can find your recent transactions history, information about your accounts, as well as details about the security tools used in your account. You can also create an additional account here. 
        2. Internal transfer What account number should I use to receive money? To transfer funds, you need to use your account number, NOT the ID number , which is your login. To find out your account number please login to your account. You will see your account numbers within “My Accounts” section. You should choose the appropriate account based on the currency used: "U" -for US dollars, "E" - for Euros, "G" - for gold, and " What is a list of recipients, and why do I need it?A list of recipients is a feature designed to conveniently store the account numbers of your recipients in an organized manner.What is the difference between a single payment and a scheduled payment? A single payment is an instant one time payment. The value of the payment is set by you. A scheduled payment is a feature that allows users to schedule payments to specified accounts on preset dates andof preset value.

      Can I get my payment back?

      No, you cannot. All payments made within the system are final and irreversible.

      How can I send money to an e-mail address?

      You can send money by e-mail to anyone, even if he/she does not have a Sole payments account. All you need to do is to indicate the receiver e-mail address, the exact amount and the account you want to send money from. The recipient will receive an e-mail containing a special link to the Sole payments website. Once registered at Sole payments, your receiver will be able to get the transfer.

      How can I know what fee I need to pay for my internal transfer?

      To find out an internal transfer fee, you need to fill out the form on the “Send Money” page, click" (Pay)Preview" and see the exact fee to be paid.Why does the recipient not see my internal transfer in his/her account? It is possible that your transfer was regarded as suspicious by our intelligent antifraud monitoring system and was forwarded for manual processing. This process is a bit longer than the automatic transfer. If your transfer is delayed for a few hours, please do not worry. After your payment is verified and confirmed as legal, the money will be credited to the payee`s account.

      What is a Quick payment?

      A Quick Payment is an option that allows you to save time on internal transfers in the Sole payments system. It is a button integrated into the website interface, and it is available on any page of the website. It helps to make internal transfers in a few mouse clicks.

      What is the difference between a Quick Payment and a usual transfer?

      The only difference is a transaction speed. Because this is a totally wastage of time when user go to the page, selecting currency, confirming details and so on. He/she only needs to specify the receiver account and the system will automatically choose the proper currency and the account to withdraw the funds from. The Quick Payment interface appears immediately upon clicking on the "Quick Payment" button located under the menu of the Member Area.What is the fee for a Quick payment option? The service fee remains the same - 0.5% of the transfer amount for verified and premium accounts. Forun verified accounts the fee is 1.99% of the transfer amount. The fee is always deducted from the account balance of the sender.

      How do I make a transfer through a Quick payment option?

      Any time you need to make a quick transfer, please login to your account and click on “Quick Payment”at the upper left corner of the menu. Fill in the form and write the receiver account number and transfer amount. The system will automatically determine the proper currency and the account to withdraw the funds from for this transfer.

      How does the system choose an account to send money from?

      The system selects an account with sufficient funds. If a user has several accounts with sufficient balances, the system will ask the user to make this choice.

        1. Exchange Why do I have to exchange one currency for another?

      Given the great volatility of the foreign exchange markets and the rapid exchange rate changes duringthe day, the exchange rate can become very profitable. By trading one currency in another, you canmake money or protect your savings.

      How do I know if I won or lost by exchanging money?

      The Sole payments analytics service lets you know if you are making a profit or loss on your foreign exchange transaction. To check the results, go to the "Exchange Analytics" section by clicking the link atthe bottom of the screen in the "Exchange" section. Here you can see the analyzes on each exchange transaction.How can I navigate the currency trends?You can view currency market analysis and news in the "Analyzes" section to make your FX business more efficient. To stay informed, turn on rate notifications to receive updates directly to your email orcell phone.

      How can I disable notifications?

      To make changes, go to "Settings" and click on "Notifications".

        1. Deposit

      FAQs on deposits made by bank transfer

      How can I make a deposit by bank transfer?

      First, you must check your account. After verification, go to the "Deposit" section and choose the option"Bank transfer". Once the page is open, select the account you wish to upload by bank transfer and enter the payment amount. Then you have to fill out the form by providing all the required details and click on "Preview". Then you will be prompted to check all the information entered, to select the Certified Exchange Certified Service Provider and the Certified Exchange Secondary Service Provider from the list of partners, and then click "Submit". The certified Exchange Service Provider is an exchange that will process your bank transfer. If you have any questions, feel free to contact the certified Exchange Service Provider that you have chosen to process your bank transfer.Note: It is mandatory to enter the invoice number provided by the system in the comments of your bank transfer.

      Why can not I get bank details immediately?

      Sole payments does not process payments directly. This transaction is performed by certified exchange service providers selected by a user. Each Authorized Exchange Service Provider with its own bank details, these are available after processing your request.

      What is the minimum amount for a deposit by bank transfer?

      The minimum amount is currently $ 300 or its equivalent in another currency. This number may change without notice.

      How long does it take to transfer money through a bank?

      Money transfers by bank transfer usually take between 3 and 5 business days. The money is credited to your account as soon as we receive the transfer from your bank.From which countries can I send a bank transfer? For a list of countries, go to "Bank Deposit" in the "Deposit" section.Why is the amount credited slightly lower than the amount sent? We do not charge fees for deposits by bank transfer; however, beneficiary banks and correspondent banks may charge fees for their services.

      What should I do if a deposit is not credited within 5 business days of payment?

      Sometimes transfers take more than 5 days. Please contact the certified Exchange Service Provider you have chosen to process your order and notify it of the delay. Check if the bank name matches the one you specified in your transfer order.

      Can I transfer money in multiple installments across multiple transactions?

      No you can’t. You must transfer the exact amount you specified when ordering. Otherwise, there maybe problems with the identification of your deposit.Where can I see my deposit requests by bank transfer? You can see the status of your application in the "History" section. If your application was recently created and no other activity has occurred in your account, you can find it in the "Deposit" section. You will also receive regular updates of your internal mail on your account and email address.

      How is my request processed and how long does it take?

      The system receives your application and redirects it for further processing to the selected certified Exchange Service Provider within 24 hours. Once your request is received and processed, all payment information will be sent to you if your transaction is not a problem. When the Master Certified Exchange Service Provider does not process your request for any reason, it is automatically forwarded to the secondary certified Exchange Service Provider you selected. If he is able to process the request, you will receive the bank details to use for the money transfer. If he is unable to process the application, you will receive a rejection letter. The standard processing time of a request is 24 hours for each of the certified Exchange Service Providers.

      Where can I see the status of my application?

      You can monitor the status in the "Deposit" section or check your internal mail and email frequently.How and where can I receive bank details to make a transfer? If the status of your deposit request changes to "confirmed", you must send your funds to the specified bank account. Bank details are sent to the internal mailbox and the email address specified during registration. These details can also be found in your confirmed application.

      Why should I specify a certified Exchange Service Provider when depositing by wire transfer?

      Our payment system processes only internal transfers from accounts within Sole payments. All deposit sand withdrawals made by bank transfer are processed by our certified exchange service providers.

      Why should I specify a secondary Certified Exchange Service Provider?

      Sometimes, the main Certified Exchange Service Provider fails to process a user's application for variousrea sons. Prior selection of a Certified Secondary Exchange Service Provider will minimize the risk of potential delay.

      If I select two certified Exchange Service Providers, do I have to pay both?

      No, you will only be billed by the provider who processes your request.

      Can I send a bank transfer directly to the Sole payments system?

      No, it is currently impossible. This transaction is performed only through certified Exchange services.

      FAQ on deposits by e-Voucher

      What is an electronic coupon and where can I buy it?

      An e-voucher is a special code that can be used to deposit to your Sole payments account. You can giveit away or sell it to other Sole payments users who can activate it on their Sole payments accounts.Electronic coupons can be created instantly in the "Withdrawal" or "Declaration" sections.

      How can I charge my account with an e-voucher?

      To deposit to your account using an e-voucher, you must enter its number and activation code in theappropriate fields in the deposit section, e-voucher subdirectory of your Sole payments account. The deposit by e-voucher is instantaneous.

      FAQ on deposits made through exchange services

      Why do I need an exchange service?

      Exchange service providers work directly with a large number of payment options, which helps users derive the major benefits of using the Sole payments system. For example, Exchange Service Provider scan help Sole payments users to charge their accounts through various payment systems, credit / debit cards, funds transfers, bank transfers, cash and other tools. In the same way, you can withdraw funds in other payment systems, credit / debit cards, bank accounts, bank transfers, etc. or convert them to cash. For more information on payment tools offered by foreign exchange services, see the page"Certified Exchange Services Partners" under their respective profiles.

      Where can I see a list of exchange service providers working with Sole payments?

      The list of our certified partners is always available here: https://www.Solepayments.org/business-partners.html. We strongly recommend that you use the exchange services of this list.What are the fees for deposits made through exchange services? Each exchange service provider sets its own fees. You can learn more about them on their websites.I made a transfer to Sole payments via an exchange service not listed as a certified partner. Now I do notsee the money on my account. Nowadays, many crooks create fake exchange services. We strongly recommend that you only use suppliers who are certified by our system and are confident in their integrity.I found an exchange service provider offering very low fees and a good choice of exchange options.

      Can you quickly check and add it to your list of Certified Exchange Service Partners?

      No, we can not. Verifying an exchange service provider to include it in our certification list is a very slow process. It will take a long time to ensure that a central service provider can be trusted.

      Deposits through the Credit Exchange

      How can I deposit funds via the credit exchange?

      If you want to deposit money by borrowing, you must create a loan application. To create your own application, you must go to the "Credit Exchange" section and click on "Get a loan".Look through the existing loan proposals; you could find the one you like.If you can not find an offer that meets your needs, you can create your own loan application.On the opened page, specify the account on which you wish to receive your loan, the amount requested, the interest rate, the loan term, the purpose of the loan and its comments. Once you have finished, click on the "Preview" button and check all the information entered. If you are sure that everything is correct, click on "Create a new loan request" to confirm, or on the "Back" button to make corrections.

      Where can I see my application?

      Once created, your application will be listed here https://Solepayments.org/credits/deals_take.html.

      In which currency can I take out a loan on the stock exchange? At present, only loans in USD for U accounts and loans in euros for E accounts are offered.

      How much will it cost to make a deposit through the credit exchange?

      The deposit procedure is free; However, the use of the credit exchange is not free.

      What happens if I do not repay my loan?

      The system will automatically block your account. All funds in the account used for the loan will be used to pay your obligation. In addition, you can be sued on behalf of a lender.How long can I find a lender? Loans are issued by other participants in the Credit Exchange. It all depends on the competitiveness of your offer. Try to make the loan terms attractive to your potential lender, and you will be able to quickly find a lender.

      Do I have to create my own loan application or choose one of the existing applications?

      It all depends on your preferences. If time is of the essence, choosing an existing loan offer is a wisechoice, as you will quickly receive money. When you create your own application, you can ask for better terms, but you will have to wait for a lender ready to accept them.

      I do not want to make my loan application public.You can create a personal loan application and send it privately to a specific agent. In this case, only the recipient will be able to see it. The fees remain the same: 0.5% paid by the lender and 0.5% paid by the borrower.

        1. Withdrawal

      FAQ on withdrawals made through bank wires

      How can I withdraw money from my bank account?

      This option is available for verified users only.If you wish to make a withdrawal by bank transfer, please consult the "Withdrawal" section, select the option "Withdraw by bank transfer" and fill in all required fields. Your bank details can be obtained from your bank. Use the "Preview" button to check if all information is correct. Here, you can also choose your primary Certified Exchange Service Provider and the secondary Certified Exchange Service Provider that will process your application. The certified Exchange Service Provider is an exchange that will process your bank transfer. If you have any questions, feel free to contact the certified Exchange Service Provider that you have chosen / account to choose to process your bank transfer.

      You must review your entries once more and click on "Confirm Withdrawal". The system will register your application.

      How long will it take to withdraw money by bank transfer?

      Typically, a certified Exchange Service Provider sends money within 24 hours of creating an application.However, it may take 3-5 business days for the money to appear on the user's account.What is the minimum amount I can withdraw by bank transfer? The minimum amount is set by the Exchange Certified Service Partners.

      What is the maximum amount I can withdraw via a bank transfer?

      There is no fixed limit.

      In which countries can I transfer my money?

      You can find the list of countries in the "Withdrawal" section by clicking on "Withdrawal by bank transfer".

      Why does not the system allow me to withdraw all the money from my account?

      The commission for withdrawals is deducted from the account balance. When you identify the amount you want to withdraw, you must ensure that your account balance can cover the commission you have to pay. My bank does not work with IBAN, what is the right way to fulfill my withdrawal request? You can simply enter your bank account number in the IBAN field.

      Can I withdraw my money from another person's account?

      You can withdraw your money on any bank account. You just need to make sure that all the information about the recipient is correct.

      What should I do if the withdrawal does not reach my account within 5 business days?

      Some times a transfer takes more than 5 days. Please contact the certified Exchange Service Provider that you have chosen to process your order and notify the delay. Your withdrawal request may containan error, such as an incorrect account number and / or the name of a beneficiary. That's why the bank can not credit the money to your account.

      Why should I specify a certified Exchange Service Provider when withdrawing by wire transfer?

      Our payment system only processes internal transfers made by Sole payments account holders. All deposits and withdrawals made by wire transfer are processed by authorized Exchange Service Providers.

      Why should I specify a secondary Certified Exchange Service Provider?

      Some times the main Certified Exchange Service Provider of your choice can not process a request forany reason. When you select an additional provider, you minimize the risk of late processing.

      If I select two certified Exchange Service Providers, do I have to pay both?

      No, you do not do it. You will only be charged by the provider who processes your request.What should I do if Certified Exchange Service Providers have rejected my order or I do not like the providers offered? In this case, you can still use certified service providers from our https://www.solepayments.org/business-partners.html list. Please contact them directly to arrange bank transfers.

      FAQ on withdrawals by e-Voucher How to create a new e-voucher?

      You can easily and instantly create a new electronic coupon in the "Withdrawal" section of our website. To do this, you must enter the amount you wish to withdraw and choose the account for payment.

      How can I use the created e-voucher?

      You can use your e-voucher at your discretion. You can sell it for profit or give it to a third party as payment for works, services or goods.

      Is there a commission for loading an account via an e-voucher?

      Deposits by e-vouchers are free.

      Is there a fee for issuing an e-voucher?

      The system charges a standard fee of 0.5% of the electronic voucher amount for audited accounts and1.9% for unverified accounts. Fees are deducted from the account balance.

      FAQ on withdrawals made through exchange services

      Where can I find the list of exchange service providers working with Sole payments?

      The list of our certified partners is always available here: https://www.solepayments.org/business-partners.html. We strongly recommend that you use only the exchange services of this list.

      What are the fees for withdrawals via a foreign exchange service?

      Each exchange service provider sets its own fees. You can learn more about them on individual websites.

      FAQ on withdrawals into other e-currencies

      How can I withdraw funds in another digital currency?

      If you want to withdraw your Sole payments currency, you must contact one of the certified Exchange Service Providers. The list is still available at https://www.solepayments.org/business-partners.html. Westrongly recommend that you choose suppliers with a high confidence score.I could not find the electronic money I needed from one of the foreign exchange providers.

      What should I do?

      Unfortunately, we can not influence the work of our Certified Exchange Service partners in areas not related to our payment system. The best solution for you is probably to withdraw your SP currency in cash and then buy the desired currency into cash, and then buy the currency you want.

      Where can I see the list of Exchange service providers working with Sole payments?

      The list of our certified partners is always available at the following address:https://www.solepayments.org/business-partners.html. We strongly recommend that you use only theexchange services of this list.Can I withdraw my funds by bank transfer using a foreign exchange service provider? Yes you can. Some of our certified Exchange Service Providers may send and receive direct bank transfers.

      What are the fees for withdrawals via a foreign exchange service?

      Each exchange service provider sets its own fees. You can learn more about them on their websites.

      I made a withdrawal at Sole payments through an exchange service not listed as a certified partner.Now, I do not see the money on my account.

      What should I do?

      Nowadays, many crooks create fake exchange services. We strongly recommend that you only use suppliers who are certified by our system and are confident in their integrity. Money transfer red through a certified Exchange Service Provider will appear instantly in your account.

      How can I withdraw Sole payments funds from my credit card?

      Is there a fee?

      Unfortunately, this operation can not currently be processed directly. However, you can contact one of our certified Exchange Service Providers and they may be able to help you. The commission for this service will be set by the Exchange Service Provider of your choice.

      Withdrawals through the Credit Exchange

      How can I withdraw money through the stock market?

      In fact, lending money through the credit exchange is not considered a withdrawal. You simply transfer your money to borrowers and then recover it with interest. If you want to become a lender, you need to create a loan offer. To start a loan proposal, you must go to the Credit Exchange and click on "Give a loan". On the open page, complete your loan offer by specifying the account you want to use, the amount of the loan, the interest rate, the loan term, how the loan is processed, the purpose of the loan, and the comment. Once you have finished, click on the "Preview" button and check all the information entered .If you are sure that everything is correct, click on "Create a new loan proposal" to confirm, or on the" Back" button to make corrections. Your loan proposal will be added to the list of existing proposals -https://www.solepayments.org/credits/deals_give.html How much does it cost to become a lender on the Stock Exchange? This option is free of charge. However, there is a fee for issuing a loan which is 0.5% of the loan amount for verified accounts and 1.9% for unverified ones

        1. Statement

      What is the Statement section for?

      Here you can find information about your financial activity. Any operation can be followed by atransaction number (batch). In this section you can also manage your e-coupons.I need a statement but I do not remember the lot.You can view the statement for your specific account by clicking on the account number. You will seethe history of all transactions made on this account. By using filters you will easily find the transaction you are looking for. To apply a filter, click on the column name and look for a small arrow indicating that the filter is being used.

      Why do I need graphics?

      A graph is a visual aid for understanding trends and getting an objective assessment of the situation.Sole payments helps customers stay well informed about their finances by setting the parameters they need. If you want to create your own chart, you have to go to the "Report" section, select the account and click on "Draw a chart".

      You can create one that shows your account activity for a day, three days, aweek, a month, or six months.

      What is the history of CSV?

      Most companies around the world have hard copies of their electronic documents. CSV History is your account statement available in a format that can be opened and printed using Microsoft Excel.

      What are filters and why do I need them?

      Filters help you sort and display only relevant information. You can sort information by time, amount,account or action. To delete all applied filters, click on "Clear filter".

        1. Analytics

      Why do I need the “Analytics” section?

      It helps Sole payments customers to be well-informed about currency markets, provides the latest financial news, and helps to analyze exchange rates dynamics (charts are available). You can also subscribe to notifications about exchange rates delivered to your e-mail or mobile phone.

        1. Internal mail

      What type of messages can I send or receive in this section?

      In this section you can send/receive messages to/from the system administration and/or support department.How to send an SMS to any phone number in the world? You can use your internal mail to send SMS to any mobile phone in the world. To send SMS, you have to go to the section "Internal Mail" and click on "Send SMS to any mobile phone". Then you must enter the recipient's phone number, type the message and enter a captcha code. Click on the "Preview" button to check the details and confirm by clicking "Send".This service is not free. The cost of a message is 0.1 USD.

        1. History

      What is the "History" section for?

      It helps you analyze all the transactions made in your account. You can find a specific transaction by filtering actions, period, or other parameters. You can also import your history into a text format and save it. Affiliate program statistics are also available in the History section.

      Is it possible to see only certain shares of my account?

      Yes it is. You can use filters to organize the information.

      What are filters and how to use them?

      History section filters are a special tool used to display only relevant information. If you want to use filters when viewing your history, go to the "History" section and select the required filter.Once the filter is defined, click on "Search".Can I combine filters? Yes you can. In addition, the system recommends combining filters to optimize the search. For example,you can choose your "Account" object and your "Create" action. The system will display all information related to the creation of any item in your account, such as creating invoices, orders, and so on.

      Can I sort by date?

      Yes you can. Our system offers a sorting option by dates, which greatly reduces the scope of your sear chat a specific time interval.

      I choose a bad filter, what should I do?To reset a filter, click on the "Clear Filter" button and the system will reset all previously selected search options.

      I clicked on something and now my story is displayed in a strange way.

      You may have accidentally clicked on a filter. There are other filters besides Object and Action filters,including: Created, Topic, Action, and Amount. By selecting one of these filters, you canchange sorting priorities.

      Use the "Clear filter" button to reset

      Can I delete something from the account history?

      No, this is impossible. Your history cannot be changed or edited.

      Which filters are available in the History section?

      The system offers a number of filters to track user activity since the day an account was created. By using filters, account owners can track the following areas:

      - "User". This filter helps a user to view all actions related to changes to their personal information, as well as the exact connection times and IP addresses used for the connection.

      -"Account". This filter allows a user to see all the actions related to the creation of portfolios in his account as well as any modification of account balances.

      - "Deposit". This filter allows a user to see all actions related to the repository applications, including those denied and untreated by the system.

      - "Withdrawal". This filter allows a user to see all actions related to removal applications, including those denied and untreated by the system.

      - "Mail". This filter allows a user to see all actions related to the use of internal mail in the account.

      - "Security". This filter allows a user to see all actions related to changes to security settings, including notifications, PINs to verify identity, and so on.

      - "Exchange". This filter allows a user to see all the actions related to the exchange applications made in his accounts, including those pending and completed.

      - "SMS". This filter allows a user to see all actions related to the use of the SMS option in your account.

      - "Public". This filter allows a user to see all the actions related to changes to the public information provided by his profile.

      - "expected payment". This filter allows a user to see all actions related to changes to the payment schedule, including their creation, configuration and submission times.

        1. Settings

      How do I use “Settings”?

      You may use this section to make changes for the personal data in your account, to specify the information viewable by the public, to enable or disable your security options, to create subaccounts orenable notifications. You may also verify your account, add your verified websites and phone numbers.Experienced users can use this section to integrate API into their websites and to configure access by selection of IP masks.

        1. Security

      IP Address Authentication

      How does the identity check work?

      Whenever someone tries to access an account from different IP address from the previous login attempt from a different browser, the system blocks access and sends a message with a special PIN code to the user. User's email. specified mail when registering. The user is prompted to enter this codeto confirm their identity in order to log in to the account. This option is activated by default.I received a PIN code on my email but the system refused.

      What can I do?

      You may have chosen a PIN for the previous login attempt. Make sure to use the latest PIN. Please check the spam folder in your mailbox to make sure you do not have a newer PIN.I tried to enter the PIN code several times and the system now says that my account is locked.The system automatically locks an account after a certain number of unsuccessful login attempts. Your account will be automatically unlocked after a few hours.I lost access to my email.

      What should I do?

      Please edit the email address associated with your account by submitting a form here:https://www.solepayments.org/restore.html Please select "Edit Email Address" from the drop-down menu.

      Can I disable the IP authentication option? If so, how can I do it?

      This option can be disabled. However, we strongly recommend that you do not do this. To disable it,please go to "Settings" in the "Security" section and click on "Change security settings". Then click "Disable" under "Identity Check". The system will send you a PIN code via email that you will have provided upon check-in to verify your identity. The option will be disabled when the code is checked.

      How much does the Identity Check option cost?

      This option is free.

      Notifications

      How to enable notifications?

      You can activate them in the "Settings" section of your account. Go to the "Notifications" section to setup a wide range of notifications and specify the email address where you want to receive them.

      Where can I receive my notifications?

      Notifications can be sent by email or on a mobile phone.

      How can I disable tips in my account?

      To do this, you must go to the "Settings" section and disable them using the button in the lower left corner of the screen, next to the Forum.

      Public Information about the account

      Why do I need the "Public Information" option?

      This feature is useful for financial companies that need to demonstrate their balance to c. customers to prove their reliability. Accounts with huge turnover seem more credible and secure.

      How can I configure the "Public Information" option?

      Go to the "Settings" section, look for the "Public Information" link and click on "Change Public Account Information Settings". You can put check marks next to the fields you want to make public, enter captcha code, and save the changes.

      How can I open my account information to the public?

      Please copy a special link from "Public Information for My Account" and paste it on your website. You can also get public information about any member ID, if available. The details are indicated as follows:

        • Created Account Name
        • Type of Account
        • Account Verification
        • Verified Website(s)
        • Verified Phone number(s) very Soon
        • User ID
        • Full name
        • Address
        • City
        • Country
        • State
        • Zip code
        • E-mail
        • Phone number 

      Subaccounts

      Why do I need sub-accounts?

      You can create up to sub-accounts to allow your partners, subcontractors, or your personal account an to access your account to view the status of your account and view the statement. Sub-accounts allow you to efficiently manage your finances, track your funds and make your business transparent.Sub account privileges are limited to displaying balances and statements. You can choose to configure one or both of these options.

      How to create a sub-account?

      Sub accounts are created in the "Settings" section, under "Subaccounts".

      How can I enter a sub-account?

      You can enter a sub-account from the main login page in the same way as the normal account.

      Account verification What is verification and why do I need to verify my account?

      Account Verification is an important procedure offering a wide range of features and increasing the trust of your partners and customers, both potential and existing ones. One of the main features offered to verified account holders are deposits and withdrawals by bank wires.

      How can I check an account?

      To check your account, go to "Settings" and choose "Audit Management".The verification procedure consists of 3 steps. First, you need to check your name. To confirm your name, you must upload a scanned copy of your identification (passport or driver's license) in the form provided. Later, the employees of our company will personally compare the name of your account with that of the documents. If the information matches, your name will be verified. If your document is not in English, you must provide a notarized translation. The second step includes checking the address. To verify your address, you must provide a scanned copy of your electricity bill with your name and address printed. Utility bills are bills of water, gas or electricity that are sent to your home by a local utility company. If the document is not in English, you must provide a notarized translation. The last step is to check your phone number. Please accept a phone call from Sole payments and write down a code provided by an automated system. Then enter this code in the form on the site. If the codeis, the status of your phone number will change to "verified".

      Can I go through one of the three verification procedures?

      To verify your account, you must follow the three steps."Address Verification" and "Phone Number Verification" are only available after verifying your name.I sent a copy of my passport but my name is not verified. Why? The verification of the data being done manually by our collaborators, this procedure can last from 3 to5 days.

      Why is my address not verified?

      Your name verification request has probably not been approved yet. The verification of the data being done manually by our collaborators, this procedure can last from 3 to 5 days.

      How much does the account verification cost?

      The verification procedure is absolutely free.

      What should I do if my check was rejected?

      Some of the information you provided was probably incomplete or incorrect. You will receive a notification via the internal ticket system with the reasons why your document was rejected. Correct the problem and try to check again. If you are sure there is an error, please contact our customer service.

        1. Affiliate program

      What is the commission for a deposit of funds by bank transfer?

      Currently, we do not charge any commission for depositing money into your SP account by bank transfer. Some intermediary banks may charge you for the technical aspect of the transaction.

      What is the interest rate paid to the sponsor for his sponsorship activity?

      We pay 1% per year of the minimum monthly balance on the account of each referred user.

      How often do you make payments as part of the affiliate program?

      Payments are made at the end of each month.

      Where can I view payments made under the Affiliate Program?

      The list of payments made under the Sole payments affiliate program is provided at the top of the"History" section.

      Here you can also see the list of your referrals. How to find my referral link?

      Your referral link looks like https://www.solepayments.org/signup.html?ref=account, where `account` is your member ID.

        1. Questions on API

      What is an API and why do I need it?

      The API software allows some third-party resources to automatically contact the Sole payments system to request balance, account transaction history, and automatic payments.

      How can I install the API?

      If you need to install the API on a website, please refer to the "Settings" section and read the installation instructions carefully. The manual contains complete information on installing the API.

      Why the Sole payments API does not work?

      If you are trying to use an API and it does not work, you must first check the status of the API option at the bottom of the "Security" section. If it is disabled, you must enable it. You must also enter another access password in the "Security" section to activate your API. Another possible reason is an incorrect configuration of the API. Your IP access mask may differ from the one specified during registration. If you can not solve the problem, please contact our customer service.

      How to configure the IP mask of the API?

      It can be configured in the "Security" section, next to the activation button of the API.I want to integrate a module but I'm afraid I can not configure it.

      The installation of the API is intuitively simple. Currently, Sole payments offers a number of modules that can be easily integrated into a ready-to-use CMS. A complete list of Sole payments's turn key solution management systems is available at https://www.solepayments.org/sample-api.html. All you have to do is visit the website, download a module and start accepting payments in SP currency. If you still have questions, please do not hesitate to contact our support team who will be happy to help you with any questions regarding the integration of Sole payments modules into your website. In some complex cases, you will need the services of an API professional to help you with your task.

      How much will it cost me to get an advice on installation?

      This procedure is free of charge. You can apply on https://www.solepayments.org/contact_ticket.html

      I would like to see how it works before installing. his is a perfectly reasonable request. We can show you how it works in detail. If you are interested, please visit https://www.solepayments.org/sample-api.html.

      What payment options will be offered to my clients?

      Immediately after integrating one of the Merchant API modules into your online store / website, your customers will be offered an additional payment tool, which includes payment by e-money and Sole payment e-vouchers.

      For which CMS are there ready plugins offered by Sole payments?

      We currently offer plug-and-play plug-ins for the following CMS: Zen Cart, Shop CMS, os Commerce,Shop Script, Cube Art, Virtue Mart, CS Cart, Uber cart, Xcart, PHP Shop, Open Cart, Presta Shop, Drupal,WHMCS, Word Press, PHP Fox, Magento, Simpla, Amiro.CMS, MODX, EMI.CMS, Moodle, Diafan.CMS,Joomla, SHOP OS, Host CMS, Net Cat, Invision.

        1. Questions about fees, commissions and payouts

      What are the fees for deposits by bank transfer?

      Currently, we do not charge a fee for deposits made by bank transfer; However, correspondent banks may charge you for their services. You must also consider fees paid to certified exchange service providers (primary or secondary).

      What are the fees for withdrawals made by a bank?

      Currently, the fee is $ 50 + 3% of the total amount (but not more than $ 1,000). The commission is paid from the balance of the sender's account. You can always see our current commission fees in the "Fees"section. You must also consider the fees defined by each Certified Exchange Service Provider (primary oradditional) selected.

      What are the fees for a transfer to another account in the system?

      The commission for internal payments is 0.5% of the amount transferred for audited accounts and premium accounts. For unaudited accounts, the commission is 1.99%. He is always paid from the balance of the sender's account.

      How does the system calculate the annual 4 interest rate?

      At the end of each month the system calculates 0.33% of your minimum account balance. For example,if your account balance was going up or down during one month but its minimum value was $1000.00,you will be credited with $3.30 at the end of that month.

        1. Credit Exchange

      Is there a fee to participate in the credit exchange?

      The credit exchange does not charge any additional fees. A lender pays the standard fee of 0.5% on request to transfer money to a borrower. A borrower also pays the standard fee of 0.5% on request to transfer money to the lender. Please note that fees for unaudited accounts are equal to 1.9%.In which currencies are loans offered? All transactions on the Credit Exchange are made in USD and Euros.How can I become a lender on Sole payments Credit Exchange? If you want to become a lender, you need to create a loan proposal. To start a loan proposal, you must go to the Credit Exchange and click on "Give a loan". Fill out is your loan offer by specifying the account you want to use, the amount proposed for a loan, the interest rate, the loan term, the loan processing method, the purpose of the loan and the comment. Once you have finished, click on the "Preview"button and check all the information entered. If you are sure that everything is correct, click on "Createa new loan proposal" to confirm, or on the "Back" button to make corrections. Your loan proposal will be added to the existing list of proposals - https://www.solepayments.org/credits/deals_give.html

      Is the lending process automatic or manual?

      It all depends on a lender and his/her terms. You can set it up as automatic or manual, and even give apersonal loan.

      What is a personal loan?

      A lender can make a personal loan offer to a particular agent, usually selected from the list of trusted agents. The process of issuing a personal loan is similar to a regular one. All you need to do is to select“Personal” from the "Deal process" options. In the popped up field you need to specify the name of the agent you are issuing the personal loan to. The rest of the procedure remains the same.

      What happens if a borrower fails to repay a loan on time?

      If a borrower does not repay a loan, the system will automatically block his account and his balance will be used to repay the loan.

      How can I protect myself from dishonest borrowers?

      You can select borrowers based on their reliability rating or confidence rating: the highest is the best. Alender has the right to set lower limits for ranking the trust score of loan recipients. A lender also hasthe right to choose who to grant loans or refuse applications. Please ask the borrower to disclose all the information on his account and analyze the information carefully. As a general rule, you can and shoul dask for as much information as you need to be assured of repayment of the loan.You can create your own list of agents to work with.

      What is the minimum and maximum duration of the loan?

      The minimum duration of the loan is 1 day. The maximum loan term is 365 days.

      What is the minimum and maximum interest rate for loans?

      The minimum interest rate is 0.5%. The maximum interest rate is 200%. However, remember that the lower your interest rate, the more likely you are to attract users and receive good returns.

      How can I borrow money?

      To obtain a loan, you must create a loan application or consult a list of existing loan proposals. you could find the one you like. If you can not find an offer that meets your needs, you can create your own loan application.To create your own application, you must go to the "Credit Exchange" section and click on "Get a loan".On the opened page, specify the account on which you wish to receive your loan, the amount requested, the interest rate, the loan term, the loan object and the comment. Once you have finished,click on the "Preview" button and check all the information entered. If you are sure that everything is correct, click on "Create a new loan request" to confirm, or on the "Back" button to make corrections.After it is created, your application will be listed here https://www.solepayments.org/credits/deals_take.html

      What shall I do if I do not want everyone to see my loan application?

      You need to create a regular application. However, you need to type the account number of a specificagent in the field marked "For agent", or choose an agent(s) from your list. Your request will be sent directly to the specified person, and no one else will see it.

      What is a Trust Score and how is it calculated?

      Trust Score is a personal rating of each member on the Credit Exchange, which characterizes business activity of its owner. Calculation of the Trust Score is based on the following: a. Productivity – the number of accounts involved in transactions; b. Volume – the amount of funds transferred;c. Life time – the age of the account (starting from the first transaction);d. Reviews - complaints and positive feedback on the account;e. Amount – the monthly minimum account balance The minimum Trust Score value is 0. There is no limit for the maximum Trust Score. All new accounts have a Trust Score of 0.

      Can I get a gold or platinum medal by paying a certain amount?

      No you can not. These medals are free and are awarded based on their active use and loyalty to the service.

      Can the system change the medal class by replacing it with the lowest ranked class, for example fromgold to silver?

      No it's impossible.e. Amount - the minimum monthly balance of the account The minimum value of the confidence score is 0. There is no limit for the maximum confidence score. All new accounts have a confidence level of 0.

      Why is my confidence score not increasing?

      It is possible that the number of transactions made is not sufficient to increase your confidence score.Transactions within your account can be small and the same so that your confidence score increases.Increase your productivity, ask your former Credit Exchange partners to leave positive feedback and your ranking will start to increase. Do not engage in conflict with other stock market participants as negative feedback can significantly damage your reputation.

      Why does my confidence score drop?

      This may be due to a decrease in the performance of your account or your general turn over.It will be difficult to increase your confidence score by performing identical transactions or using similar tactics. Please keep in mind that a high trust score at the moment does not guarantee better results inthe future.You must also maintain active communication with your borrowers to avoid mis understandings and negative comments that may affect your confidence score.

      How can I provide access to my personal data to Credit Exchange users?

      You must go to the "Settings" section and check the items you want to make public. You can share your evenue, transaction history, and offers. Save your choices by clicking on "Save". No other action is necessary.

      Why should I make my personal information visible to other Credit Exchange users?

      Other Credit Exchange users only see your account number and your default credit score. If you make your personal information public, the trust of users in your trust will increase significantly, resulting in more mutually beneficial transactions.

      How to configure notifications on my Exchange transactions?

      You can choose to receive notifications on transactions made on the credit trading system. Enable notifications on your e-mail address or your mobile phone number (entered in international format).First, go to "Settings" and click on "Change notification settings". If you have not already done so, or if you want to make changes, enter your email address and phone number. Then select the events for which you want to receive notification and a way to receive notifications. Save your settings.

      How much will it cost to stay informed?

      If you select SMS-Notifications, each SMS sent to your mobile phone will cost you 10 cents deducted from your account balance in US dollars. Email notifications are free.